Good to know

Booking conditions & things to know

Best price guarantee & direct booking advantage

If you book directly via the website, you benefit from many advantages:

  • Best price guarantee
    Guaranteed best price at the time of booking
  • Exclusive offers
  • No hidden costs or booking fees
  • Best conditions in the event of cancellation

Tourist tax

The tourist tax is not included in the room rate and will be charged separately.
Adults CHF 4.20 per night
Children (6-15 years) CHF 1.60 per night

Check-in & check-out

Check-in from 15.00 on the day of arrival
Check-out by 11.00 on the day of departure
Late check-out on request (CHF 50.00 per room)

Three days before arrival you will receive a link to the online check-in, where you can fill in your details and check in. Once you have checked in online, you will receive your guest card and public transport ticket. This means you can use them on the day of your arrival.

You are also welcome to check in at reception on arrival.

Discount for children

Children's discount for rooms and packages on request

Cancellation conditions

If you book directly, free cancellation up to 5 days before arrival (written cancellation).
In the event of a cancellation of less than 5 days, no-show, late arrival or early departure, the entire booking will be charged at 100% if the room cannot be re-let

If you book via a booking portal, you can cancel free of charge up to 7 days before arrival.

Haslital guest card & public transport

As our guest, you will receive the Haslital TouristCard and can benefit from free use of public transport lines and many attractive discounts on admission to sights, museums and railways.

See Inclusive services

Top tip: Check in online in advance and use the TouristCard on the day of arrival.


Guest car park directly at the hotel (CHF 5.00 per night)


Pets are allowed on request depending on the situation in the hotel (for an extra charge). We would appreciate your understanding that your pets are unable to access the Victoria à la carte restaurant. In the bistro and on the terrace, they are welcome. Dogs must be kept on a leash throughout the property.

Means of payment / credit cards

We accept the following credit cards in addition to cash: Mastercard, Visa, Postcard and EC Maestro.


We are happy to provide special anti-allergy duvets and pillows for allergy sufferers (on prior request).


We are happy to provide you with a bathrobe for your stay at the Hotel Victoria. Please contact reception.


We are a non-smoking hotel. Thank you for refraining from smoking anywhere in the entire hotel - smoking is not permitted even when the room window is open. 

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